Web-based speech and text analytics

understanding the voice of the customer

Features → Prices →

What We Do

voiXen helps companies achieve excellence in Customer Service and Sales.

Our cloud-based Speech Analytics solution reduces Training Times, increases First Contact Resolution, measures and increases Customer Satisfaction, reduces Call Times, and creates new Sales Opportunities.

How do we do it? We will be happy to tell you!

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Average call duration

Reduce contact processing time
Reduce call handling and post-call processing times.

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Coaching

Reduce training preparation time
Our coaching analysis tool reduces preparation time for targeted training.

Use Cases →

Key Features

The voiXen platform delivers a broad range of advanced technology to improve call quality and customer satisfaction.

All Features →

What our Customers Say

  • „Since introducing voiXen and its integrated coaching analysis tool ("CAT"), the time we spend on coaching has been reduced enormously. Instead of having to analyse complex manual voicefiles, our coaches are now able to work directly with agents using conspicuous voicefile lists generated by the CAT. CAT also helps them map trends and create coaching topics. This frees up more of their time to dedicate to agent training.“
    Jörg Weidmann
    Jörg Weidmann
    Board of Directors
    exciting AG
  • „With voiXen I can recommend a great tool to my consulting clients to optimize their coaching efforts and achieve even better quality.“
    Gerd Conradt
    Gerd Conradt
    Coaching Expert
    gerd-conradt.com