understanding the voice of the customer
voiXen is speech analytics software for Customer Service and Sales that simplifies the administration, monitoring and evaluation of telephone calls.
With to its fully automatic transcription and categorization capabilities, voiXen software enables content to be quickly found, keywords to become visible, and trends to be automatically identified and tracked.
The solution is used for many things from quality management to compliance & coaching, and sales improvement. Using state-of-the-art artificial intelligence (Machine Learning), voiXen finds out what customers really want - helping organisations deliver enhanced service experiences.
This is voiXen in a nutshell
This two and a half minutes video gives you insights about the product and the company.