voiXen prices
Text and speech analysis - from 13,50 € / per agent per month
Price overview
| Price model | Price per agent based on an exemplary configuration: Transcription rate "medium", data storage 6 months, data storage in voiXen’s German data centre | Savings compared to base price | Payment method |
Contract duration |
|---|---|---|---|---|
| fix | 24,50 EUR | None (this is the base price) | annually, pre-paid |
12 or 24 months |
| variable, pre-paid |
26,95 EUR | Base price + 10% |
annually, pre-paid |
12 or 24 months |
| variable, post-paid |
29,40 EUR | Base price + 20% |
monthly, post-paid |
none |
(1) Price models
a) Price model „fix“
The customer and voiXen agree to purchase a fixed number of agents per month at the base price (depending on the selected configuration) over a period of 12 or 24 months with advance payment. For this period voiXen offers a price guarantee. In addition to the agreed fixed number, additional agents can be used for a surcharge of 20% on the agreed price; these agents are invoiced monthly and subsequent.
This pricing model is recommended for customers with a constant call volume. Example:
- Purchase of 100 agents over 12 months with the following options: Transcription speed "medium", data storage 6 months, data storage in voiXen’s data center, price per agent 24.50 EUR = 29,400 EUR per year with advance payment (pre-paid).
- Additional use of 17 agents in one month = 17 x (24.50 + 20%) = 499.80 EUR.
b) Price model „variable“
The customer can choose between "pre-paid" and "post-paid" payment.
Price model "variable", payment "pre-paid
Here the customer pays the selected base price (depending on the selected configuration) plus 10% for the estimated number of agents for 12 or 24 months once in advance. After the end of the month, the customer receives the usage data relevant for billing. The accrued amounts per month will be deducted from the prepaid amount until it is used up. The deviation of the estimated number of agents from the actual number may be 25%; if the deviation is higher, it will be calculated subsequently with a surcharge of 20% on the base price.
This pricing model is recommended for fluctuating call volumes. Example:
- Purchase of an estimated 100 agents over 12 months with the following options: Transcription speed "medium", data storage 6 months, data storage in voiXen’s data center, price per agent 24.50 EUR + 10% = 32,340 EUR per year with advance payment.
Price model "variable", payment "post-paid"
Here, the customer also receives the billing-relevant usage data on a monthly basis, as well as the respective invoice for the services used in the previous month.
This pricing model is recommended for heavily fluctuating or poorly planned call volumes. Example:
- Purchase of any number of agents without permanent commitment with the following options: Transcription speed "medium", data storage 6 months, data storage in voiXen’s data center, price per agent 24.50 EUR + 20% = 2,940 EUR per month with 100 agents for example; with constant use this would correspond to a price of 35,280 EUR per year with monthly subsequent payment.
Professional Services
voiXen and our certified partners are offering a number of standardized professional services:
- Optimization of language models
- Each call center project has its own technical vocabulary. We create a language model optimised to your needs and achieve an increase in transcription accuracy of up to 15% compared to the standard model. Depending on the complexity, the effort varies. Let us make you an individual offer in order to achieve the best possible result. We look forward to hearing from you.
- Coach the Coach
- With voiXen you have the optimal tool to start your continuous improvement process. Our experienced call center trainers help your quality managers to use the results of voiXen’s Coaching Analysis Tool (C.A.T.) in effective trainings. Let us make you an individual offer in order to achieve the best possible result. We look forward to hearing from you.
- Creation of dashboards
- Our analytics experts configure dashboards that provide you and your clients with a permanent quality evaluation at the push of a button. In addition, your quality managers receive meaningful trend analyses. Let us make you an individual offer in order to achieve the best possible result. We look forward to hearing from you.
- Feature request
- Do you have an idea or a very personal functional requirement? Our developers are happy about every idea that makes voiXen better. Contact us today to have your desired feature evaluated by our development manager. You wish an individual adaptation? We will be happy to prepare a separate offer for you.
- 24/7 phone support
- Would you like personal support outside normal office hours? The voiXen team is looking forward to assist you, based on your business requirements. We will propose you a cost-effective solution.