voiXen prices

Text and speech analysis - from 13,50 € / per agent per month

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AWS (Amazon Web Services)
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voiXen data center
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Ideally, organisations should record customer and agent channels separately. However, if your recording technology doesn't support this functionality (i.e. it records agent and customer conversations together on a single channel), separation is required in order to analyze recordings. We recommend Mikroprosodie identification technology for this purpose.

Our speech to text features automatically convert recorded conversations into text. In this way, you can verify Compliance (with discussion guidelines), identify unusual contract wins, identify trends and detect out-of-the-ordinary customer emotions, find important dialogues and jump automatically to relevant parts within recordings, and filter “conspicuous” or other flagged calls. voiXen relies on the most advanced recognition techniques in the industry to achieve the best possible word recognition rate (for multiple spoken languages). The following reports can be generated without speech-to-text: overlap rate, share of conversation agent / customer, pause analysis and Average Handling Time trends; all other functions are not available without speech to text.

Depending on your requirements, analysis of recorded calls can take place immediately (i.e. in real time), the same day, or the same month. Within the system, you can configure priorities as:

  • Low: within 96 hours
  • Medium: within 24 hours
  • High: within 3 hours

The price quoted is a price per agent per month, for a maximum of 3,000 minutes talk time. An agent can be assigned to a project / language model or to several projects simultaneously. If, for a particular agent, no calls are sent to be evaluated in a particular month, no cost is incurred. In voiXen you commit to any contract term. Thus, you do not notice. Provided for a full month, no data is sent to voiXen, no costs.

With our Composer, you can create rules that can be applied to your transcribed voice files directly after import. This allows to apply notifications of emergence - or absence of certain keywords - directly by e-mail. You can perform automatic tagging with tags based on phrases and their sequence, or automatically value conversations regarding their customer satisfaction or other criteria.

If you have selected the option "Speech to text", our software will convert the recordings of your voice calls into text. With booking this additional feature, you will be able to completely view the transcripts, enabling you to read the conversation between caller and agent. On top of that, you can export the texts, to use them in third party applications such as CRM, ERP, text analytics, Big Data etc. All attributes and tags will be exported as well. We support the CSV format, alternatively you can use our REST API.

Defines the duration for which the data delivered to and processed by voiXen will be stored in the chosen data center.

See price models explanations below.

See price models explanations below.

Prices exclude VAT (or other local taxes).

Price overview

Price model Price per agent (2) Savings compared
to base price
Payment
method
Contract
duration
fix 24,50 € None (this is
the base price)
annually,
pre-paid
12 or 24
months
variable,
pre-paid
26,95 € Base price
+ 10%
annually,
pre-paid
12 or 24
months
variable,
post-paid
29,40 € Base price
+ 20%
monthly,
post-paid
none

(2) based on an exemplary configuration: Transcription rate "medium", data storage 6 months, data storage in voiXen’s German data center | Savings compared to base price

(1) Price models

a) Price model „fix“
The customer and voiXen agree to purchase a fixed number of agents per month at the base price (depending on the selected configuration) over a period of 12 or 24 months with advance payment. For this period voiXen offers a price guarantee. In addition to the agreed fixed number, additional agents can be used for a surcharge of 20% on the agreed price; these agents are invoiced monthly and subsequent.

This pricing model is recommended for customers with a constant call volume. Example:

  1. Purchase of 100 agents over 12 months with the following options: Transcription speed "medium", data storage 6 months, data storage in voiXen’s data center, price per agent 24.50 € = 29,400 € per year with advance payment (pre-paid).
  2. Additional use of 17 agents in one month = 17 x (24.50 + 20%) = 499.80 €.

b) Price model „variable“
The customer can choose between "pre-paid" and "post-paid" payment.

Price model "variable", payment "pre-paid
Here the customer pays the selected base price (depending on the selected configuration) plus 10% for the estimated number of agents for 12 or 24 months once in advance. After the end of the month, the customer receives the usage data relevant for billing. The accrued amounts per month will be deducted from the prepaid amount until it is used up. The deviation of the estimated number of agents from the actual number may be 25%; if the deviation is higher, it will be calculated subsequently with a surcharge of 20% on the base price.

This pricing model is recommended for fluctuating call volumes. Example:

  • Purchase of an estimated 100 agents over 12 months with the following options: Transcription speed "medium", data storage 6 months, data storage in voiXen’s data center, price per agent 24.50 € + 10% = 32,340 € per year with advance payment.

Price model "variable", payment "post-paid"
Here, the customer also receives the billing-relevant usage data on a monthly basis, as well as the respective invoice for the services used in the previous month.

This pricing model is recommended for heavily fluctuating or poorly planned call volumes. Example:

  • Purchase of any number of agents without permanent commitment with the following options: Transcription speed "medium", data storage 6 months, data storage in voiXen’s data center, price per agent 24.50 € + 20% = 2,940 € per month with 100 agents for example; with constant use this would correspond to a price of 35,280 € per year with monthly subsequent payment.

Professional Services

voiXen and our certified partners are offering a number of standardized professional services:

Optimization of language models
Each call center project has its own technical vocabulary. We create a language model optimised to your needs and achieve an increase in transcription accuracy of up to 15% compared to the standard model. Depending on the complexity, the effort varies. Let us make you an individual offer in order to achieve the best possible result. We look forward to hearing from you.
Coach the Coach
With voiXen you have the optimal tool to start your continuous improvement process. Our experienced call center trainers help your quality managers to use the results of voiXen’s Coaching Analysis Tool (C.A.T.) in effective trainings. Let us make you an individual offer in order to achieve the best possible result. We look forward to hearing from you.
Creation of dashboards
Our analytics experts configure dashboards that provide you and your clients with a permanent quality evaluation at the push of a button. In addition, your quality managers receive meaningful trend analyses. Let us make you an individual offer in order to achieve the best possible result. We look forward to hearing from you.
Feature request
Do you have an idea or a very personal functional requirement? Our developers are happy about every idea that makes voiXen better. Contact us today to have your desired feature evaluated by our development manager. You wish an individual adaptation? We will be happy to prepare a separate offer for you.
24/7 phone support
Would you like personal support outside normal office hours? The voiXen team is looking forward to assist you, based on your business requirements. We will propose you a cost-effective solution.
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