What can speech analytics do for your business?
Improve customer call quality? Tell you what customers really think about your products and services?
Read our Use Cases and discover what voiXen speech analytics could mean to you.
Customer expectations, customer experience, customer satisfaction (NPS): simply listen to everything, and analyse it using AI.
Measure and increase quality. Reduce coaching time. Improve call quality. Increase employee satisfaction.
Recognize why your customers call. Identify and classify why they leave (and prevent future terminations). Recognize and analyze hot topics and customer trends.
Reduce training times. Improve call quality. Increase employee satisfaction. Reduce employee attrition and absenteeism.