Opt-In over the phone
Successful and correct sale on the phone
• Automatically secure a clear opt-in in your phone calls.
• Save valuable hours of your human resources on for auditing and monitoring.
• Reduce administrative efforts and document clearly, simply and legally secure.
With the speech analytics of voiXen you can automatically monitor, validate, manage and clearly document every telephone call. You can easily define your own workflow with the voiXen interface. Thus, you can technically eliminate the manual listening to individual recordings by using the voice analytics of voiXen, and procedurally map the documentation of purchases or advertising consents yourself. With the help of artificial intelligence, the software recognizes who is speaking even when monofiles are recorded, i.e. it verifies whether the agent or the customer is speaking and who, for example, has said "contract term" or "revocation" or "yes",
The result: simple monitoring without having to listen to long voicefiles and while simultaneously documenting it legally secure. You protect your employees and your company and save monotonous listening to an infinite number of recordings. This eliminates monotonous "tape auditing", reduces administrative effort and fulfils your documentation obligations.